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Permanent
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Budapest
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•Are you able to work in shifts?
•Do you have experience in a call centre, contact center or helpdesk?
•Job opportunity for candidates with excellent language skills
Roles and responsabilities:
•Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
•Communicate effectively with our customers and suppliers via our primary communication channels
◦Inbound / Outbound calls
◦Email
•Achieve the defined Service Level targets
•Share a positive attitude with fellow colleagues, up and down the organizational chart
•Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
•Provide training and mentoring to other members of the organization as requested
•Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines -
May 13, 2012
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Required skills:
•Excellent understanding of the customer delight principles
•Fluent in English + a second foreign language: French, Russian,German, Spanish, Italian, Arabic
•Flexible to accommodate shift work; this includes working on weekends.
•Excellent decision making / problem solving skills
•Ability to multi-task
•Minimum 1 year experience in call / contact center/ helpdesk (preferably in shift works)
Our offer
•newly established multinational team
•competitve salary and benefits
•Office location: Budapest city centre
In case you are interested in this opportunity, send your professional CV in English to sarolta.magi@kellyservices.hu
